FAQ

Standard shipping is 6.90,-
Express shipping is 12.90,-

Enjoy free standard shipping for orders above 99,- and free express shipping for orders over 199,-

It depends where you are located. We work with different logistical centers around the world and some ship on the weekend, others don’t so please don’t count on it - we don’t want to overpromise.

Standard shipping can take approximately 15-20 business days.
Express shipping usually takes about 5-8 business days.

Because we deliver worldwide, we deliver from multiple countries and logistical centers around the globe. That may be from Thailand, Germany, USA or UK.

We collaborate with a variety of trusted shipping partners to ensure reliable and efficient delivery of your orders. Some of our esteemed partners include FedEx, Amazon, DHL, PostNL and Thai Post. Rest assured, we carefully select our shipping partners to guarantee that your packages are in safe hands and reach you in a timely manner.

We want to make the return process as easy as possible for you. If you need to initiate a return, there are two simple ways to reach us. You can send an email to info@wiseguyoriginal.com, or you can use our convenient chat box located in the bottom right corner of our website. When you choose the chat option, you'll have the opportunity to instantly communicate with one of our team members. We're here to assist you promptly and ensure a seamless return experience.

Please note that while we don't offer direct exchanges, if you'd like to replace your suspenders with a different pair, we kindly ask you to place a new order once you have received your refund. This way, you can easily select the desired product and complete your new order with ease.

After you have reached out to us regarding your return, we will provide you with a return label that includes the address of the return location. Please be aware that the logistics and shipping costs for the return will be your responsibility. In the rare situation that you receive a defective product, we will gladly refund you for the return shipping expenses.

As soon as we receive your return, we'll quickly refund your payment. We want to make the process as smooth as possible for you, so rest assured that once we have the product in our hands, we'll initiate the refund right away. 

While we don't offer direct product exchanges, we have a simple solution for you. We kindly ask you to return the product you no longer wish to keep, and once the return is processed, you can easily place a new order for the desired product. This way, we ensure a smooth and efficient process for getting the item you'd like from our collection. If you need any assistance during this process, please don't hesitate to reach out to us. We're here to help!

We understand that mistakes can happen, even while entering contact information. Rest assured, our webshop is designed to detect and flag any errors in the contact details before your order is finalized. However, if an oversight occurs, we're here to help!

Please reach out to us via email at info@wiseguyoriginal.com, using the same email address you used to place the order. Kindly include your order number and provide us with the correct information that needs to be updated. Our team will promptly assist you in making the necessary changes to your contact details.

We understand that sometimes you may realize you want to make changes to your order after it has been placed. While our order processing is typically immediate, we encourage you to reach out to us directly if you find out that you want to make changes. While we cannot guarantee the feasibility of modifying the order, we are always here to assist you and explore possible solutions.

Once your order has been processed, it becomes challenging to cancel it directly. However, we encourage you to reach out to us as soon as possible if you wish to explore cancellation options. While we cannot guarantee that a cancellation will be feasible. We'll do our best to assist you within the scope of our abilities.

We understand that circumstances can change, and we want to ensure that you have a positive experience with us. If you contact us promptly, we can assess the status of your order and discuss solutions, such as returns.

We apologize for any inconvenience caused by not receiving a confirmation email. Sometimes, our emails may end up in the spam or junk folder of your inbox. We kindly ask you to check your spam folder to ensure that the confirmation email hasn't been filtered there.

If you have checked your spam folder and still cannot locate the confirmation email, please reach out to us at info@wiseguyoriginal.com.
It's important to use the same email address you used when placing your order. Our team will promptly assist you in resolving the issue and ensuring that you receive the necessary confirmation and any further communication.

Sure thing! We would love to fabricate your tailor made suspenders. Tailor made suspenders can be created out of existing materials from the products in our webshop. To create your own tailor made suspenders, mail us at info@wiseguyoriginal.com and let us know which combinations you have in mind. We’re looking forward to your creative ideas!

The suspenders will have been customized to your personal taste and preference. Because of this personalization, we won't be able to accept returns for it.

No need to worry about extra expenses for customization—shipping is the only extra charge. Embracing your inner Wiseguy means making a statement, and what better way to do that than with your very own, unique pair of Wiseguy Original Suspenders.

Given that your custom Suspenders are shipped directly from our production studio, these shipping expenses vary by location but generally total around 35 USD or EUR.

For custom orders, we cannot offer any promotions or discounts. However, when you order 3 we still gift a 4th pair. Extra shipping costs of 35 USD apply.

If something is not right with your order, we assure you that we will go above and beyond to fix the problem and ensure your complete satisfaction. Our ‘Never Let You Down’ guarantee is always in effect!

Pretty please, hold off on leaving a review until we've had the chance to address any concerns or issues. Your satisfaction is our top priority, and we are committed to providing you with a positive shopping experience, even if we made an error. We’ll never let you down.

If you encounter any problems or have any questions, don't hesitate to reach out to us. You can email us at info@wiseguyoriginal.com, or simply click on the chat button located at the bottom right corner of every page to communicate with our team.

Uh-oh! we're really sorry about that, it wasn't our intention at all. To assist you further, could you please send us some photos of the damage to info@wiseguyoriginal.com? Don't forget to include your order number as well.

Rest assured, once we receive the photos and assess the damage, we'll do everything we can to make things right. If we have the same product in stock, we'll send you a brand new one as a replacement. In case the product is currently out of stock, we'll be more than happy to offer you the option to choose an alternative product or provide you with a refund. The choice is entirely up to you.

If you find that something is missing from your order, please don't worry. We're here to assist you! Simply reach out to us at info@wiseguyoriginal.com and let us know what is missing. Our team will promptly look into the matter and work towards resolving it for you.

If you received the wrong product, we apologize for the mix-up. Please reach out to us at info@wiseguyoriginal.com and provide details about the item you received, the item you should have received, and your order number. We will do our best to send you the correct product as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience and understanding while we work towards resolving this issue for you.

We understand that our leather suspenders, crafted from authentic full-grain leather, may occasionally leave markings on your garments. While we strive to provide exceptional products, we acknowledge that the nature of the leather material can result in color transfer.

To address this issue, we recommend treating the affected area by spraying or rubbing vanish or stain remover prior to washing.

We do our utmost to answer you within 24 hours. If for some reason we have not responded within this time frame, please give us a shout.

When we mention ‘Size’ it is related to your length. ‘Width’ is related to the width of the straps; these vary from 0.75 inch / 2 cm to 1.36 inch / 3.5 cm. This is a matter of style and wider straps can offer more support.

We offer three different sizes: S/M, M/L and XL/XXL. M/L is our default and is used for the biggest part of our products. S/M and XL/XXL are only available for a few specific suspenders. You can filter those on the ‘All suspenders’ page to see them.

Wiseguy Suspenders come in three widths: skinny, slim and wide.

Skinny: 0.75 inch / 2 cm
Slim: 1 inch / 2,5 cm
Wide: 1.36 inch / 3,5 cm

Every product page consists of a ‘Size info’ section below the ‘Add to cart’ button. But since you’re already here, this would be our advice:

Suspenders

S/M: 5’3" and 5’11" / 1.60 m - 1.80 m
M/L: 5’9” and 6’4” / 1.75 m - 1.95 m
XL/XXL: 6’8” and 6’10” / 1.85 m - 2.10 m

T-shirt (Regular fit) / Long Sleeve (Regular fit) / Hoodie (Oversized fit)

Chest
S - 35-37" (88-94 cm)
M - 38-40" (95-101 cm)
L - 41-43" (102-110 cm)
XL - 44-46" (111-120 cm)
XXL - 47-49" (121-130 cm)

Length HPS*
S - 27" (68 cm)
M - 28" (71 cm)
L - 29" (74 cm)
XL - 30,5" (77 cm)
XXL - 32" (81cm)
* High Point Shoulder

Boxershorts (Regular fit)

Waist
S - 29-31" (73-78 cm)
M - 32-34" (81-87 cm)
L - 35-37" (89-94 cm)
XL - 38-40" (96-101 cm)
XXL - 41-44" (104-11 cm)

Inside leg
S - 9" (23 cm)
M - 10" (25,5 cm)
L - 11" (28 cm)
XL - 12" (30,5 cm)
XXL - 13" (32,5 cm)

We've got you covered with a wide range of convenient payment methods to make your shopping experience a breeze. You'll find various options such as Credit Card, PayPal, Apple Pay, Google Pay, iDEAL, Shop Pay, and UnionPay, giving you the flexibility to choose the payment method. Simply select your preferred option during checkout, and you'll enjoy a seamless and hassle-free payment process with us.

While paying by invoice is not our standard payment method, we do make exceptions in certain situations. If you would like to explore the possibility of paying by invoice, please send us your request at mike@wiseguyoriginal.com

We really like our Wiseguy community and therefore want to give something back to you. You can collect points within your account. After collecting enough points you can redeem those for a discount code. This can be $4, $10 or even $25 dollars! Your loyalty points are fully integrated with your customer account.

Read more about or loyalty program here.

If you're reading this, your discount is just two clicks away! Click here to go to the redemption section of your account, and then click 'Redeem' below the discount you wish to get.

Copy the code that appears, and use it at check-out!

Not really, except that there are minimum order values attached to the discount code. You can read all about the terms and conditions here.

There are multiple ways to earn points in your account. For example, you get a point for each dollar spent in our webshop, for signing up for our newsletters and filling in your birthday date.

Every action will be rewarded with a specific amount of points. You can save up your points for as long as you want. The higher the amount of points, the bigger your discounts!

To see which actions are rewarded and what amount of points are attached to them, click here and start earning.

We want to give a warm welcome to everyone. That's why there is a $10 discount up for grabs for every new customer. You can earn this discount by signing up to our newsletter.

The newsletter sign up is available on several pages, but the most commonly used is on our homepage. After completing the sign up, 100 points will be added to your account. Simply use them to redeem a $10 discount in your customer account.

Please note that you don't get rewarded for adding your birthday, but for having your birthday. Therefore, your points will be awarded on the big day itself!

Has it been your birthday, but you still didn't get your points? Then we've got some explaining to do. Sorry about this. If your birthday is within 30 days from the moment you entered it into your account, the points will be awarded with a delay of up to 30 days. This only happens the first year, next year we'll be in time!

If this doesn't sound like your situation, please contact us at info@wiseguyoriginal.com

No! Although the system shows loyalty discounts as dollar values in some countries, the discount will always convert to the currency you are using at checkout. If you're shopping in € for example, your code will apply a €10 discount instead of a $10 one.

It is not possible to combine discounts and/or promotions. For every purchase, only one discount code can be applied. Technically every promotion is a discount code, even the "every 4th suspenders for free". Therefore it's not possible to benefit from two different promotions with a single purchase.

Unfortunately all discounts are calculated automatically. We cannot give discounts retroactively. However, your discount code will remain valid for your next purchase (if no time related terms and conditions apply).

If you realize that you forgot to add a free product to your order, we encourage you to reach out to us directly. However, please note that due to logistic reasons, we are unable to add products to orders that have already been shipped. Our fulfillment process is typically automatic and immediate, which makes it challenging to make changes once the package is on its way.

But don't worry! If you place another order in the future, we would be more than happy to include the free product you missed out on. Alternatively, as a valued customer, you have the option to pay the flat shipping rate for us to send the free product to you separately. We want to make sure you receive what you deserve, and we're here to explore the best solution for you.